ssl certificate error when attempting to launch displagent.exe
complete
Kris Leatherby
2026-01-28 09:37:43.619 AM | 4.17.0 | BSPC-TRI0027 | displagent | info | Login attempt unsuccessful. Launching authentication process in AuthWindow...
2026-01-28 09:37:43.624 AM | 4.17.0 | BSPC-TRI0027 | displagent | info | Creating AuthWindow...
2026-01-28 09:37:43.806 AM | 4.17.0 | BSPC-TRI0027 | displagent | info | Loading authentication URL...
2026-01-28 09:37:43.851 AM | 4.17.0 | BSPC-TRI0027 | displagent | info | Starting loop to check if the AuthWindow login attempt was successful...
2026-01-28 09:37:43.866 AM | 4.17.0 | BSPC-TRI0027 | displagent | info | Loop will continue checking for 300000 milliseconds before force closing.
[5972:0128/093745.269:ERROR:ssl_client_socket_impl.cc(982)] handshake failed; returned -1, SSL error code 1, net_error -200
(node:8704) electron: Failed to load URL: https://app.displagent.io/authorize?audience=https://app.displagent.io/api&scope=openid%20profile%20offline_access&response_type=code&client_id=xxgI5wiIjO18cKBaWdFkei4402kxSG26&redirect_uri=http://localhost/callback with error: ERR_CERT_COMMON_NAME_INVALID
(Use
displagent --trace-warnings ...
to show where the warning was created)[10740:0128/093943.830:ERROR:gpu_init.cc(523)] Passthrough is not supported, GL is disabled, ANGLE is
Daniel Miradakis
marked this post as
complete
Kris Leatherby
Hi Daniel
I have just checked with our Windows 11 and Raspberry Pi based setups and both just required re-authentication and they were back as normal. Appreciate your response time on fixing this for us.
Cheers,
Kris
Daniel Miradakis
Kris Leatherby Excellent, thanks so much for letting me know! I apologize for the temporary interruption, I can send you a longer explanation via email if desired (just email me at daniel@displagent.io if so), but in a nutshell, a 3rd party auth service that I use for Displagent, called Auth0, had a very strange network issue on their end where they randomly misread my DNS records which caused interruptions in my app. No changes on my end whatsoever to cause this, for some odd reason that just happened on their end! I'm glad everything is working well on your end again! Reach out if you need anything else, thank you!
Daniel Miradakis
Hi Kris, I had multiple Displagent customers report this issue yesterday, and I am pleased to say that the issue appears resolved for everyone! Are you still seeing the error on your end, or has it been resolved?