Issue with user authentication | Voters

Issue with user authentication

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Trilogy Funds

Hi Daniel, I'm having an issue with authentication. The account I've been using up to this point has worked fine, and continues to work on my other machine with the same credentials. I am also running this on a raspberry pi. Here are some screenshots of the error messages:

May 8, 2024

Daniel Miradakis

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Daniel Miradakis

Hi there, thanks for reaching out about this! I had to merge your accounts yesterday or the day before since the users were showing up under separate parent organizations, so I merged everything under your main account. However, that should not have affected your secondary user from the provided screenshot - I apologize for that, something must have happened that I'm not seeing.
My guess is that it's something to do with the access_token and refresh_token credentials for the Displagent auth system.
For this specific account, can you click your username and click "Logout" and then log back in with that same account? Will it allow you to do that? I'm thinking that if something is wrong with the credentials tokens, then this should reset them.
If, for some reason, the app kicks you out before you have a chance to choose the "Logout" option, then you can also do this on your Raspberry PI:
Go to "~/.config/Displagent" in your file explorer.
Inside of the "~/.config/Displagent" folder, delete the file called "displagentrefreshtoken.json".
Then open the app again and attempt the login process again.
Let me know how this goes!

Trilogy Funds

Daniel Miradakis
Hi Daniel,
That's fixed the problem, thanks for your help!

Daniel Miradakis

Trilogy Funds Wonderful, glad to hear it! Thanks for letting me know.